Customer Service Representative
The role of a Customer Service Representative is a key position within Assurant because you are the voice of our organization and clients.
You are highly valued as our customer's primary point of contact and you care about helping others.
The Customer Experience is at the forefront of all you do, exceeding expectations at every turn.
You are a listener, problem solver and believe in quality.
You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.
The Details Provide superior service to our customer who have purchased extended warranty contracts for wireless cell phone handsets.
This role requires listening to our customer's concerns and showing empathy while resolving their issueBecause every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challengesA robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges.
What You Will LikeStarting pay of $15 per hr.
10% shift differential for closing and weekend shiftsMonthly incentive plan option to earn additional $100-$200/monthTuition reimbursement available after 6 months up to $5000/annuallyMedical benefits begin on your first dayCompetitive paid time offThe diversity - every day and every customer are differentThe opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your teamWhy You Should Consider This RoleYou love helping and connecting with peopleYou're a problem solver who likes to think on their feet and enjoys a challengeYou thrive in a fast paced, changing environmentThe Ideal Candidate Will HaveStrong attention to detailLove talking to people and ability to WOW customers on every callExcellent verbal, written, and listening skillsRelentless drive to own the customers problem and resolve itAbility to adapt well to changeAbility to work well in a fast-paced work environmentAbility to think outside of the box to resolve problemsAbility to multi-task using technology, including call handlingMinimum high school diploma or GEDYou will work remotely temporarily due to COVID 19Normally, this is an on-site position and will return to working at our Albany, OR office in the future.
Our Albany, OR office is located at 1880 14th Ave SE, Albany, OR 97322.
While working remotely, you are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side.
You can test your internet speed at www.
speedtest.
net or by contacting your service provider.
Salary:
$12.
60 - $17.
61.
Estimated Salary: $20 to $28 per hour based on qualifications.
You are highly valued as our customer's primary point of contact and you care about helping others.
The Customer Experience is at the forefront of all you do, exceeding expectations at every turn.
You are a listener, problem solver and believe in quality.
You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.
The Details Provide superior service to our customer who have purchased extended warranty contracts for wireless cell phone handsets.
This role requires listening to our customer's concerns and showing empathy while resolving their issueBecause every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challengesA robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges.
What You Will LikeStarting pay of $15 per hr.
10% shift differential for closing and weekend shiftsMonthly incentive plan option to earn additional $100-$200/monthTuition reimbursement available after 6 months up to $5000/annuallyMedical benefits begin on your first dayCompetitive paid time offThe diversity - every day and every customer are differentThe opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your teamWhy You Should Consider This RoleYou love helping and connecting with peopleYou're a problem solver who likes to think on their feet and enjoys a challengeYou thrive in a fast paced, changing environmentThe Ideal Candidate Will HaveStrong attention to detailLove talking to people and ability to WOW customers on every callExcellent verbal, written, and listening skillsRelentless drive to own the customers problem and resolve itAbility to adapt well to changeAbility to work well in a fast-paced work environmentAbility to think outside of the box to resolve problemsAbility to multi-task using technology, including call handlingMinimum high school diploma or GEDYou will work remotely temporarily due to COVID 19Normally, this is an on-site position and will return to working at our Albany, OR office in the future.
Our Albany, OR office is located at 1880 14th Ave SE, Albany, OR 97322.
While working remotely, you are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side.
You can test your internet speed at www.
speedtest.
net or by contacting your service provider.
Salary:
$12.
60 - $17.
61.
Estimated Salary: $20 to $28 per hour based on qualifications.
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