Customer Care Professional
The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization and clients.
You are highly valued as our customer's primary point of contact, and Assurant is very much invested in your success in this role.
Providing excellent customer service is top priority for us! Acting as the customer's primary point of contact, you will:
Receive in-bound calls from customers who want to open a claimListen, solve problems, answer questions and work with them to find a resolutionUse your expertise to proactively make recommendations that will help customers avoid future issues What you will enjoy:
The variety of work - every day and every customer's situation is uniqueBeing part of a high performing, collaborative and supportive teamCompetitive compensation and paid time offMedical benefits begin on your first dayCareer advancement opportunities The ideal candidate will have:
Relentless drive to provide exceptional customer serviceExcellent communication and listening skillsStrong attention to detail and problem-solving skillsAbility to adapt to change and work well in a fast-paced environmentAbility to multi-task using technology while handling callsMinimum high school diploma or GED When you work:
Hours of operation are 7 days a week, Monday through Sunday between 5am - 9pm PST, 365 days per year including holidaysThis job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8 hour shifts but shifts can change to meet business needs so it is important that you have open overall availabilityWe do pay shift differentials for night and weekend schedules workedWhen you start, we train you:
It's a combination of virtual class room & on the job training that is typically 4 weeks long but duration can varyClass room training hours are typically Monday through Friday from 8am - 5pm with a lunch breakUpon completion of class room training you will receive your regular shift & start working those hoursYou will work remotely temporarily due to COVID 19:
Normally, this is an on-site position and Customer Care Professionals will return to working at our Albany, OR office in the future.
Our Albany, OR office is located at 1880 14th Ave SE, Albany, OR 97322.
While working remotely, you are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side.
You can test your internet speed at www.
speedtest.
net or by contacting your service provider.
Salary:
$12.
60 - $17.
61.
Estimated Salary: $20 to $28 per hour based on qualifications.
You are highly valued as our customer's primary point of contact, and Assurant is very much invested in your success in this role.
Providing excellent customer service is top priority for us! Acting as the customer's primary point of contact, you will:
Receive in-bound calls from customers who want to open a claimListen, solve problems, answer questions and work with them to find a resolutionUse your expertise to proactively make recommendations that will help customers avoid future issues What you will enjoy:
The variety of work - every day and every customer's situation is uniqueBeing part of a high performing, collaborative and supportive teamCompetitive compensation and paid time offMedical benefits begin on your first dayCareer advancement opportunities The ideal candidate will have:
Relentless drive to provide exceptional customer serviceExcellent communication and listening skillsStrong attention to detail and problem-solving skillsAbility to adapt to change and work well in a fast-paced environmentAbility to multi-task using technology while handling callsMinimum high school diploma or GED When you work:
Hours of operation are 7 days a week, Monday through Sunday between 5am - 9pm PST, 365 days per year including holidaysThis job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8 hour shifts but shifts can change to meet business needs so it is important that you have open overall availabilityWe do pay shift differentials for night and weekend schedules workedWhen you start, we train you:
It's a combination of virtual class room & on the job training that is typically 4 weeks long but duration can varyClass room training hours are typically Monday through Friday from 8am - 5pm with a lunch breakUpon completion of class room training you will receive your regular shift & start working those hoursYou will work remotely temporarily due to COVID 19:
Normally, this is an on-site position and Customer Care Professionals will return to working at our Albany, OR office in the future.
Our Albany, OR office is located at 1880 14th Ave SE, Albany, OR 97322.
While working remotely, you are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side.
You can test your internet speed at www.
speedtest.
net or by contacting your service provider.
Salary:
$12.
60 - $17.
61.
Estimated Salary: $20 to $28 per hour based on qualifications.
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